These Terms of Service apply to all purchases and use of the website operated under the brand name Oakmonta & Co, hereinafter referred to as “we”, “us”, or “our”. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms of Service.

 

1. Definitions

Customer: Any individual or legal entity purchasing products through our website.

Product: Any physical item offered for sale through our online store.

Website: The online webshop operated under the domain oakmontaco.com.

 

2. Applicability

2.1 These Terms of Service apply to all visitors, users, customers, and purchases made through our website.

2.2 Any deviations from these Terms are only valid if agreed upon in writing by both parties.

2.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain fully valid and enforceable.

2.4 We reserve the right to modify or update these Terms of Service at any time. Updated versions become effective immediately upon publication on the website.

 

3. Account Registration

3.1 Customers may be required to create an account to access certain services or place orders.

3.2 All information provided during registration must be accurate, complete, and up to date.

3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

3.4 We reserve the right to suspend, restrict, or terminate accounts in cases involving fraud, abuse, unauthorized activity, or violations of these Terms.

 

4. Products and Listings

4.1 We aim to ensure that all product descriptions, images, pricing, and specifications are accurate and up to date.

4.2 Minor differences between product images and the actual delivered product may occur due to screen settings, lighting, or manufacturing updates.

4.3 We do not sell prohibited, counterfeit, illegal, or hazardous products.

4.4 All products comply with applicable consumer safety and labeling regulations.

4.5 All prices are listed in the applicable currency and include VAT, where required

 

5. Orders and Fulfillment

5.1 By placing an order, you submit an offer to purchase products under these Terms of Service.

5.2 An order becomes binding once payment has been successfully completed and an order confirmation has been sent.

5.3 We are responsible for processing, packaging, and shipping your order.

5.4 Shipping times displayed on the website are estimates and may vary depending on location, carrier delays, customs procedures, or external circumstances.

5.5 If a significant shipping delay occurs, we will attempt to notify you using the contact information provided with the order.

5.6 If your order is not delivered within 15 working days after receiving the shipping confirmation, you may request cancellation of the order unless otherwise stated.

5.7 The risk of loss or damage transfers to the customer upon confirmed delivery to the provided shipping address.

 

6. Right of Withdrawal and Returns

6.1 Customers have the right to withdraw from their purchase within 30 days after receiving the product, unless an exception applies under applicable law.

6.2 To exercise the right of withdrawal, customers must notify us using the contact information provided below.

6.3 Returned items must be shipped back within 30 days after notifying us of the withdrawal request.

6.4 Unless otherwise agreed, return shipping costs are the responsibility of the customer.

6.5 Returned products must be unused, in their original condition, and returned in the original packaging where reasonably possible.

6.6 Refunds will be processed within 10 days after receiving and inspecting the returned products.

6.7 We reserve the right to reduce the refund amount if returned items show signs of use beyond what is necessary to inspect the product.

6.8 Certain products may be excluded from the right of withdrawal, including but not limited to:

• Custom-made or personalized items
• Perishable goods
• Hygiene-sensitive products once opened
• Sealed products that cannot be returned for health or hygiene reasons after opening

6.9 Any exclusions from the right of withdrawal will be clearly stated on the relevant product page.

 

7. Payments, Fees, and Taxes

7.1 All payments are securely processed through authorized third-party payment providers.

7.2 We do not store full payment card information on our servers.

7.3 Available payment methods are displayed during the checkout process.

7.4 All applicable taxes, including VAT where required, are included in the displayed prices unless stated otherwise.

7.5 Customers will not be charged hidden transaction or platform fees.

7.6 Refunds for approved cancellations or returns are processed within 10 days using the original payment method where possible.

 

8. Liability and Warranty

8.1 We are responsible for ensuring that products comply with applicable legal standards and are delivered as described.

8.2 If you receive a defective, damaged, or incorrect product, please contact our customer service team as soon as possible.

8.3 We may request photographic evidence or additional information to assess warranty or damage claims.

8.4 Our liability is limited to the purchase value of the relevant product unless otherwise required by law.

8.5 Nothing in these Terms limits liability for fraud, intentional misconduct, gross negligence, or any liability that cannot legally be excluded.

 

9. Intellectual Property

9.1 All content on the website, including but not limited to logos, branding, product images, graphics, text, website design, and product descriptions, is owned by or licensed to Oakmonta & Co.

9.2 Unauthorized copying, reproduction, distribution, modification, or commercial use of website content is strictly prohibited without prior written consent.

 

10. Data Protection and Privacy

10.1 We process personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

10.2 Personal information is collected and processed solely for purposes such as:

• Order fulfillment
• Customer support
• Account management
• Communication regarding purchases
• Fraud prevention

10.3 We do not sell customer data to third parties.

10.4 Personal data may only be shared with trusted service providers when necessary to fulfill services or comply with legal obligations.

10.5 Additional information regarding data processing can be found in our Privacy Policy.

 

11. Prohibited Conduct

11.1 Customers may not use the website for unlawful, fraudulent, abusive, or harmful activities.

11.2 Prohibited activities include, but are not limited to:

• Providing false information
• Attempting unauthorized access to systems
• Distributing malicious software
• Violating intellectual property rights
• Using the website in a manner that disrupts operations

11.3 Violations may result in suspension of accounts, cancellation of orders, refusal of service, or legal action where appropriate.

 

12. Force Majeure

12.1 We are not responsible for delays or failures resulting from circumstances beyond our reasonable control.

12.2 Such circumstances may include, but are not limited to:

• Natural disasters
• War or civil unrest
• Government actions or restrictions
• Cyberattacks
• Internet or telecommunications failures
• Carrier disruptions
• Pandemics or public health emergencies

12.3 If force majeure conditions continue for more than 30 days, either party may cancel the affected order without additional obligations.

 

13. Termination

13.1 Customers may close their account at any time, provided all outstanding obligations have been fulfilled.

13.2 We reserve the right to suspend, restrict, or terminate accounts in cases involving violations of these Terms, fraud, abuse, or unlawful activity.

13.3 Termination of an account does not affect rights or obligations that arose before termination.

 

14. Governing Law and Jurisdiction

14.1 These Terms of Service are governed by the laws of the United Kingdom

14.2  Any disputes will be submitted to the competent court in our jurisdiction unless otherwise required by law

14.3 Parties may agree to resolve disputes through mediation or alternative dispute resolution procedures before initiating legal proceedings.

 

15. Contact Information

If you have questions, require support, or would like to submit feedback, please contact us using the information below.

Email: info@oakmontaco.com
Contact us on this page: Click here
Customer Service: Monday to Friday between 9.00 and 17.00